Help Center
Frequently asked questions
Everything you need to know about buying, delivery, ownership, and support.
What happens after I pay?
After payment, you'll receive a project brief to fill out. Within 24 hours we schedule a 20-minute kickoff call. Your first design draft arrives within 48 hours of that call.
Contact Support →How long until my website is live?
Most projects go live within 1–2 business days after design approval. If you selected same-day rush delivery, we ship within 24 hours of approval.
Contact Support →Do I own the website and domain?
Yes — 100%. You own the code, design files, domain, and all content. We hand everything over at launch so you control your asset.
Contact Support →What if I don't like the design?
Each package includes revision rounds. Basic has 1, Gold has 2, and Premium has 3. We'll keep refining until you're happy.
Contact Support →Can I edit the website myself after launch?
Yes. We build on modern platforms that let you edit text, images, and pages without touching code. We also provide a short handoff tutorial.
Contact Support →What are the ongoing costs?
The website is a one-time fee. You'll need hosting (~$10/mo) and a domain (~$12–$15/yr). Our optional $49/mo Care Plan covers updates and small changes.
Contact Support →Do you offer refunds?
Due to the custom nature of our work, we do not offer refunds once work has begun. If you're unsure, book a free call first — we'll make sure it's a fit.
Contact Support →Can you add features after the site is live?
Absolutely. Small tweaks are covered under the Care Plan. Larger features or redesigns are quoted separately.
Contact Support →Still have questions?
Our support team is here to help. Reach out by email or visit the support page.