Help Center
Order status
Understand how your project moves from payment to launch — and how to track every step.
The process
What happens after you pay.
Project brief
After payment, you receive a short project brief. Fill it out so we understand your goals, audience, and design preferences.
Kickoff call
We schedule a 20-minute call within 24 hours to align on scope, timeline, and creative direction.
Design draft
Your first custom design draft arrives within 48 hours of the kickoff call. This is your chance to review and request changes.
Your approval
You approve the design or request revisions. Each package includes 1–3 revision rounds so we get it right.
Build & test
Once approved, we code the site, integrate forms and analytics, and test across devices. Standard delivery is 1–2 business days.
Launch & handoff
We deploy your site, connect your domain, and hand over admin access. You own everything — code, design, and content.
Approvals
How approvals work.
How do I review the design draft?
We send a private preview link. You can view the draft on any device and reply with feedback or approval via email.
How many changes can I request?
Basic includes 1 revision round, Gold includes 2, and Premium includes 3. Each round covers layout, colors, and content changes.
What if I miss the approval window?
No problem — drafts do not expire. We hold your slot for up to 14 days. After that, we may need to reschedule depending on our queue.
Can I change my mind after approving?
Minor tweaks after approval are usually fine. Major changes after build starts may require a small additional fee.
Timeline
Typical delivery schedule.
Rush delivery is available for +$100 and ships within 24 hours of design approval.
Need an update?
Ask about your order.
If your project is taking longer than expected or you have questions about the current stage, email us with your order details.
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